1. Booking Process
1.1 The Client shall be responsible for informing Umkumbe Bush Lodge of any bookings, confirmations, booking amendments, or cancellations of rooms or services in writing by e-mail. The onus of proof of delivery in this regard will be on the Client.
1.2 Provisional bookings will be held as follows:
| Number of days before Travel | Number of days held |
|---|---|
| 61+ days | 14 days |
| Between 60 and 31 days before travel | 7 days |
| Less than 30 days before arrival | 3 days |
1.3 Upon expiry of the above provisional periods Umkumbe Bush Lodge reserves the right to release reservations, unless requested in writing by the Client to extend the provisional period. The extension of any provisional period will be at the sole discretion of Umkumbe Bush Lodge.
1.4 In the event Umkumbe Bush Lodge receives a confirmed reservation request against space being held on a provisional basis by the Client, Umkumbe Bush Lodge reserves the right to request confirmation or release of the held space within 72 hours.
1.5 Upon confirmation it will be required to disclose the Guest’s nationality, this information will solely be used for market data purposes.
1.6 Confirmed space will be subject to the appropriate cancellation and payment policies.
2. Payment Terms
2. 1 A booking is only held on a provisional basis until a deposit has been paid.
2.2 Deposits
2.2.1 The amounts required to confirm a booking are as follows:
Guests are required to pay a 30% deposit within 7 days to confirm a reservation, with the balance due payable 30 days before the guest’s arrival.
2.3 Balance of Payment
2.3.1 Balance of payment is due 30 days prior to arrival.
3. Payment Methods
3.1 Guests can make payments via Visa or MasterCard or via electronic transfers into our bank account.
3.2 All electronic transfers should be made in full and free of any bank charges.
4. Cancellation
4.1 Cancellation of all bookings must be in writing and is only effective on receipt of the written notification.
4.2 Reservations held by Umkumbe Bush Lodge where no deposit has been paid will be cancelled by Umkumbe Bush Lodge on notice to the Client.
4.3 Requests to reduce or waiver cancellation fees from the Client will be considered with the decision made at the discretion of Umkumbe Bush Lodge.
4.3 On cancellation of a confirmed reservation Umkumbe Bush Lodge shall be entitled to the payment of the following cancellation fees:
- If cancellation of any booking, or any part thereof, is received 31 days or prior to arrival, the deposit will be forfeited.
- If cancellation of any booking, or any part thereof, is received 30 to 8 days or prior to arrival, a 50% cancellation fee will be charged.
- If cancellation of any booking, or any part thereof, is received 7 to 0 days or prior to arrival, an 80% cancellation fee will be charged.
5. Bank Transfer Payments
5.1 Electronic transfers may be paid directly into the Umkumbe Bush Lodge bank account.
5.2 A copy of the deposit slip or bank draft, together with the appropriate guest details, reservation number and invoice number must be emailed to Umkumbe Bush Lodge in order to reconcile the appropriate records.
5.3 Failure to do so may result in the payment not being reflected against the booking, and the space released due to non-payment.
6. Travel Insurance
Travel insurance is compulsory, covering cancellation, personal effects, personal accident, medical and emergency travel expenses.
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