Covid Terms & Conditions

A booking which is cancelled due to a COVID-19 qualifying condition is fully refundable if cancelled within 14 days prior to arrival.

This COVID-19 policy will apply if any of the conditions listed below come into effect

within a period of 2 months of a guest’s intended arrival, and will apply if the said

conditions affect a guest’s itinerary.

• The government in the guest’s country of residence restricts travel, which has a direct causal impact on the guest’s travel plans.
• Travel restrictions on the destination/s are imposed by the guest’s country of
• residence.
• South Africa falls under official government sanctioned lockdown.
• South Africa closes their borders to all international travellers, or to travellers from the guest’s country of residence.
• International flights are cancelled, with no alternative routing available to reach South Africa.
• A mandatory quarantine period is imposed by South Africa, or on return to the guest’s country of residence.
• The guest’s country of residence has imposed a COVID-19 related travel advisory.
• If the guest has contracted COVID-19 and is in quarantine or under medical
• treatment within 14 days prior to travel. In such a case, supportive documentation
• will be required.

Please note

Cancellations due to fear of contracting COVID-19 or the prevalence of comorbidities

will not constitute legitimate grounds for waiver of cancellation fees. Should the

qualifying criteria listed above not be present, our standard Cancellation Terms and

Conditions will apply. Vaccination requirements imposed by country of residence or destination do not qualify as a COVID qualifying condition for cancellation. We highly recommend that travellers take out comprehensive travel Insurance for the duration of their itinerary. This will ensure peace of mind and save unnecessary and often exorbitant costs associated with an emergency. Please note, most credit cards offer very limited

travel insurance. It is advisable to take out comprehensive travel insurance; including

“cancel for any reason” (where still available) to ensure any funds lost can be

recovered. We will not be held responsible for any funds lost due to inadequate Travel Insurance cover.