We have a plan in place around procedures to take care of any guest or staff member displaying COVID-19 symptoms.
Our staff members have been briefed about the nature and severity of COVID-19 and related viruses to ensure the safety of themselves and our guests.
Clear signage or other forms of information are present to educate and inform guests about our health and safety protocols.
The use of Personal protective equipment (PPE) is mandatory at our premises. This may include the use of face masks, face shields and gloves.
We use cleaning products and protocols which are effective against viruses in all areas accessible to staff and guests. This applies to all areas including guest rooms, public areas, dining areas and staff quarters.
Our check-in procedure may include specific health and safety protocols such as completing a health questionnaire, having temperature taken and sanitising of hands.
We prepare and serve food and beverages in a clean and safe manner. We have adapted our dining facilities and protocol to promote social distancing and minimise human contact.
We have adopted an in-house laundry protocol to ensure the efficient disinfecting of bedding, re-useable face masks and garments.